Technical Business Analyst

Permanent employee, Full-time · Amsterdam

Your mission
As a Technical Business Analyst, you will act as the bridge between the solution teams and the development teams. You will work closely with product and solution stakeholders to gather, analyze, and document detailed technical requirements for new projects or enhancements to existing systems. In addition to requirements analysis, you will also create clear technical documentation to support delivery and handover of completed work. 
 
Your main responsibilities will be: 
 
  • Collaborate with stakeholders to gather and analyze business and technical requirements.
  • Identify dependencies, conflicts, risks, and potential challenges in proposed solutions.
  • Translate business needs and solution designs into clear, concise, and actionable technical specifications.
  • Develop and maintain high-quality documentation, including technical requirements, functional specifications and delivery notes for internal and external use.
  • Ensure all documentation is updated and aligned throughout the project lifecycle.
  • Facilitate communication with CSMs and cross functional squads (and occasionally Sales) to ensure shared understanding of requirements and delivered solutions. 
  • Review and validate technical deliverables to ensure they meet defined requirements and standards.
  • Plan and conduct testing and validation activities to confirm that delivered solutions meet business objectives.
  • Proactively follow up on open questions and issues to keep work moving forward.
Your profile
  • Bachelor's degree in Computer Science, Information Systems, Industrial Engineering or related field.
  • 3+ years of proven experience as a Business Analyst or Technical Analyst in a technology-driven environment.
  • Ability to read code to better understand existing solutions (coding skills are not required).
  • Strong analytical skills with the ability to analyze complex business processes and technical systems.
  • Solid understanding of software development methodologies.
  • Hands-on experience with SCRUM, Agile frameworks, Jira, and Azure DevOps.
  • Proficiency in requirements gathering, documentation, and presentation tools.
  • Knowledge of API structures (REST/JSON), data flow diagrams, SQL for basic querying, and software development lifecycle (SDLC) concepts. Familiarity with tools such as Postman, Lucidchart/Miro, and process modeling standards like BPMN or UML is highly valued.
  • Experience in the hospitality industry is a plus.
  • Relevant certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) are desirable.
  • Comfortable engaging with stakeholders to clarify requirements and proactively resolve questions, without needing to act as the main bridge between all teams.
About us
Since 2014, Ireckonu has raised the bar in the hospitality tech industry, with many of our solutions becoming industry standards. Led by our vision to accelerate digital transformation in the hospitality industry, we have continuously perfected our state-of-the-art CORE middleware solutions and wrap-around applications. This enables us to support both large international brands and small regional chains in their digital transformation journey. We are proud partners of some of the world’s best hospitality brands, including CitizenM, Loews, and Mandarin Oriental Hotel Group.
 
All of these achievements are made possible by the passion, talent, and knowledge of our team. At Ireckonu, we take pride in our diverse range of nationalities and backgrounds, where every employee plays an important role in building an environment where hard work is recognized and rewarded.
 
Our core values define who we are:
Excellence – At Ireckonu, we live excellence through our commitment to high standards, continuous improvement, and delivering outstanding products and services, driven by a culture of dedication and fueled by passion.
Partnership – At Ireckonu, partnership fuels our core, fostering teamwork, trust, and innovation, building lasting customer & partner connections for mutual success.
Transparency – At Ireckonu, we keep it simple – transparency means being open, honest, and sharing information to build trust and keep everyone aligned.
 
We are looking forward to hearing from you!
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